Each order is custom made to specification and therefore is not subject to cancellation, nor returnable. Do not submit an order unless certain that all information is correct and acceptance of the product is confirmed.
FIVE YEAR WARRANTY
Except for normal wear and tear, DARAFEEV guarantees all products against defects in material or workmanship for five years from the date of purchase by the original owner and will repair or replace any and all parts proven to be defective at the sole discretion of DARAFEEV Inc. Original invoice required on all warranty claims.
DARAFEEV will repair or replace at our discretion any wood frame or assembly that structurally fails during normal home use due to a manufacturing defect. Should a product be discontinued within that time, DARAFEEV will make every attempt to repair the item; however, if repair is not possible, we will replace the defective item with a similar product in a similar fabric and/or finish.
Cloth, fabrics, leather, ultraviolet discoloring of light finishes are not covered. Additionally not covered under this warranty are solid wood and hardwood veneers which are influenced by the external environment, some parts of your furniture, and/or other specific conditions. This warranty does not cover warping, splitting, shrinking, sticking, season splits, cracking, denting, or checking of any solid wood or veneer parts used in products manufactured by DARAFEEV. To minimize these conditions, DARAFEEV strongly recommends that the environment around the wood products be kept at a relative humidity of 25%-35% year-round, and products are stored flat, where applicable. This warranty does not cover any natural effect in solid wood such as color variations or graining.
Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the product.
This warranty does not require the replacement of the entire product.
This warranty is void if the product has not been assembled, deluxe, and thoroughly inspected by an authorized DARAFEEV representative or our factory-approved agent, prior to delivery to the end-user. All claims must be made through an authorized DARAFEEV representative or our factory-approved agent.
This warranty does not extend to any DARAFEEV products sold for commercial purposes or used in commercial environments.
If repairs become necessary more than five years from the date of the original purchase, DARAFEEV will repair the product at its factory for the original owner under the following conditions: (1) all freight charges will be the sole responsibility of the owner (2) all labor charges, if any, necessary to disassemble, prepare for the return and reassemble must be performed by an authorized DARAFEEV representative or our factory-approved agent, and the cost of that labor will be the sole responsibility of the original owner.